Account Management

How do I cancel my Listening subscription?

You can cancel your Listening subscription at any time. The steps depend on where you originally subscribed. Cancel a subscription purchased on the Listening website 1. Log in to your account: https://www.listening.com/app/plan 2. Click your name icon in the top-right corner. 3. Select Plan from the dropdown menu. 4. Click Cancel subscription and follow the prompts. Your subscription will remain active until the end of your current billing period. Cancel a subscription purchased through Apple (iPhone or iPad) If you subscribed through the Apple App Store, Apple manages your subscription. To cancel, follow Apple's instructions here: Apple Support → Manage subscriptions Cancel a subscription purchased through Google Play (Android) If you subscribed through Google Play, Google manages your subscription. To cancel, follow Google's instructions here: Google Play → Manage subscriptions Important Deleting the Listening app does not cancel your subscription. You must cancel through the platform where you originally subscribed. What happens after I cancel? After cancelling, your subscription will remain active until the end of your current billing period. After that, your subscription will not renew and you will not be charged again. Need help? If you are unsure where your subscription was created, please contact our support team and we will help you locate and cancel it.

Updating your payment method

Updating your payment method on Listening.com depends on how you initially signed up for your account. Here's how you can update your payment information: Web App Subscriptions If your account was created directly through the Listening.com website, we ask that you reach out to our support team for assistance with updating your payment method. Simply send an email to support@listening.com, and our team will guide you through the process, ensuring your payment information is securely updated. Mobile App Subscriptions For users who signed up via the Listening.com mobile app, payment method updates can be made directly through your respective mobile app store (Google Play Store for Android users or Apple App Store for iOS users). Navigate to your account settings within the app store, where you'll find options to manage and update your payment methods. We're committed to making the management of your account as straightforward as possible. If you have any questions or require further assistance with updating your payment information, please don't hesitate to get in touch with our support team.

Reset your password

If you've forgotten your password, you can reset it easily by following these steps: 1. Go to the Listening.com login page or at https://app.listening.com/login\ 2. Click on the "Forgot Password" link. 3. Enter the email address associated with your Listening.com account. 4. Check your email for a code. 5. Enter the code together with your new password. If you don't receive the password reset email, please check your spam or junk folder. If you still can't find it, ensure that you entered the correct email address. If the issue persists, contact our support team at support@listening.com for further assistance.

Refund Policy

Refund Guidelines: - The 30-day refund period commences from the last 30 days of your most recent payment - To qualify for a refund, you must request it within the last 30 days of your subscription period - Refunds are applicable for both the initial subscription and subsequent renewals within the last 30 days of the payment cycle. How to Request a Refund  Mobile App Subscriptions For subscriptions initiated on Mobile App, the refunds and cancellations are managed exclusively in-app by Apple Support (for iOS) or Google Support (for Android) - For Android Device users, here a guide on how to process refunds: Google Play refunds. - For iOS subscriptions, additional information can be found here: Requesting a refund from Apple. Web App Subscriptions For users who signed up from the web app (app.listening.com) via the Listening Website, you can email us at  support@listening.com with the subject line "Refund Request." Once we receive your request, our support team will review it promptly. If your request meets eligibility criteria, we'll process the refund within 5-7 business days. Refunds will be issued to the original payment method used during the subscription.

What happens after my free trial ends?

When your free trial ends, your account will automatically transition to a paid subscription based on the plan you selected when signing up. At that time, your payment method will be charged, and you will continue to have uninterrupted access to Listening and all of its features. If you decide not to continue with a paid subscription, you can cancel anytime before the trial ends to avoid being charged. You can review your plan details, billing cycle, and subscription information in your account settings.