Refund Guidelines:
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The 30-day refund period commences from the last 30 days of your most recent payment
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To qualify for a refund, you must request it within the last 30 days of your subscription period
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Refunds are applicable for both the initial subscription and subsequent renewals within the last 30 days of the payment cycle.
How to Request a Refund
Mobile App Subscriptions
For subscriptions initiated on Mobile App, the refunds and cancellations are managed exclusively in-app by Apple Support (for iOS) or Google Support (for Android)
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For Android Device users, here a guide on how to process refunds: Google Play refunds.
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For iOS subscriptions, additional information can be found here: Requesting a refund from Apple.
Web App Subscriptions
For users who signed up from the web app (app.listening.com) via the Listening Website, you can email us at support@listening.com with the subject line "Refund Request."
Once we receive your request, our support team will review it promptly. If your request meets eligibility criteria, we'll process the refund within 5-7 business days. Refunds will be issued to the original payment method used during the subscription.