Refund Policy

Refund Guidelines:

• The 30-day refund period commences from the last 30 days of your most recent payment
• To qualify for a refund, you must request it within the last 30 days of your subscription period
• Refunds are applicable for both the initial subscription and subsequent renewals within the last 30 days of the payment cycle.

How to Request a Refund 

Mobile App Subscriptions

For subscriptions initiated on Mobile App, the refunds and cancellations are managed exclusively in-app by Apple Support (for iOS) or Google Support (for Android)

• For Android Device users, here a guide on how to process refunds: Google Play refunds.
• For iOS subscriptions, additional information can be found here: Requesting a refund from Apple.

Web App Subscriptions

For users who signed up from the web app (app.listening.com) via the Listening Website, you can email us at  support@listening.com with the subject line "Refund Request."

Once we receive your request, our support team will review it promptly. If your request meets eligibility criteria, we'll process the refund within 5-7 business days. Refunds will be issued to the original payment method used during the subscription.